Processing returns is an often overlooked customer service task. Providing superior service to your customers extends to offering the option to quickly return products with ease.
Your customers place great importance on the process of easily returning their products or goods – and they’ve come to expect nothing less than a seamless and efficient process.
That’s why reverse logistics should be treated no differently to distributing your goods in the first place – with speed, accuracy and efficiency.
U.S. Distributor LLC’s sophisticated IT solutions, well-defined processes and returns management operations significantly streamline things – ultimately keeping your customers happy AND making less work for you!
When you partner with us, your customers can simply send returns direct to the warehouse, where all the processing is done for you. You’ll simply receive updated client records, saving you unnecessary costs as you avoid additional postage and freight!
To ensure the handling of reverse logistics is completed in a prompt and accurate manner, a number of strategies are implemented, including:
- Contractual agreements – so distribution agents ensure goods are returned direct to the warehouse, intact and in a timely manner
- Processes to ensure the checking and identification process is prioritised in a specialised work environment, using scanning technology to capture client and product details
- The management of up-to-date client records to ensure the status of their account is changed
- Product classification processes – so that products are correctly classified, and where appropriate, returned to stock for re-distribution.
Using a professional fulfilment company to manage your reverse logistics will help simplify your processes, while adding value for your customers, leaving you with more time to focus on your customers’ satisfaction – and ultimately building your business.
So if you’re looking to work with America’s reliable provider of fulfilment services, or if you’d like to know more about how U.S. Distributor LLC can help your business achieve more – simply contact us. We’d love to talk to you about helping you keep your customers happy.